Documents & Extractions

My document is not uploading. What is wrong?

Check that your file format is supported and is under 50 MB.

2 min read 8 views Updated May 31, 2026

If your document fails to upload, check the following:

  • File format — Lymnus supports PDF, DOCX, XLSX, TXT, CSV, PNG, and JPG. Other formats are not currently supported.

  • File size — the maximum is 50 MB per file. If your file is larger, try splitting it into smaller parts.

  • Internet connection — a slow or interrupted connection can cause uploads to fail. Try again on a stable connection.

  • Browser — try a different browser or disable browser extensions that might be interfering with file uploads.

If your file meets all these requirements and still fails to upload, try refreshing the page and uploading again. If the problem persists, contact support at support@lymnus.com and attach the file name and file size so we can investigate.

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